I just noticed two clinics in our network turned on ambient AI note capture during visits this week, and we’re getting fewer traditional dictations after 5 p.m. Why do we do it that way — cut MT hours first — instead of retraining us to QA the outputs? Anyone else seeing this shift and what tools are cropping up on your end (I heard about DAX and Suki at a Tuesday meeting)?
We’re seeing the same with DAX — our clinics cut evening dictations first, which felt like turning off the lights before checking the fuse… We got some hours back by proposing a 2‑week QA pilot: MTs redlined 50 random notes per site and we reported accuracy/attribution and time-to-fix, which admin moved into a “QA queue” budget. Who’s owning vendor feedback on your side, HIM or IT?
I got traction by pitching a two-week ‘after 5 p.m.’ pilot where MTs QA 20% of DAX notes, tag errors (meds, laterality, template drift), and deliver a one-page variance report; that won back evening hours as QA instead of dictation. Small caveat: Suki was cleaner on SOAP but shakier on ROS in our ENT clinic, so start with one service line you can benchmark. Would your CMIO back a quick pilot if you bring sample metrics and a turnaround target?